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Web site freezes and/or loads slowly

Help! I built an online store for my cafe/retail establishment and it's intermittently working: https://birchcafecle.square.site/

Some users have no issues, others say the page won't load, and even more people say that the load time is so slow that they give up and call to place an order. Every dollar counts right now, but our employee resources are limited and having to answer tons of phone calls daily is really hurting us. Can anyone offer any suggestions as to why my site only works sometimes? On my machine and phone, I never seem to have an issue, but that's probably because the site is cached, right?

TIA

Roxanne OBrien Troke
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Square

You have a lot of items loading on your home page. Perhaps it would help if add a different home page with a link or button directing people to the store? As a side note, I did not have a problem loading the site, but do you happen to know what browser or ISP the users with difficulty are using?

I love your earrings! Do you have delivery available or just pickup? 

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