Online Orders for Multiple Locations

[BakerST]

Hi,

I have just set up 2 locations and 2 square websites (one for bakery basics orders - pickup, one for online school lunch orders - delivery)

I've worked through a number of hiccups and today experiencing another. Today is the first time (due to COVID lockdown) that I have had both sites available for ordering. The order and payment process is working well, however, for my second site, the order is not being displayed on our Square Register or Square App on phones. I can however see the order on Square Online Dashboard - Orders.

Why are the orders not going to eh POS systems?

Thanks

[Seamus]

Hey @BakerST,

Thanks for reaching out.

While it will be difficult for me to get to the root of the problem without viewing your account setup - which we unfortunately can't do via our Seller Community forum, but support can help with - my first thought it that it sounds like the Location you're signed into on the POS is for a different location than the second website?

Are you currently using locations at all, and do you know whether the POS location is signed into the same location connected to the second website?

This would be one avenue to explore, but I recommend contacting support for further help here, as they will have a lot more insight into your account setup than we are able to have on our public community forum! You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other" then "I don't see my issue"

4. Click "Message us" or "Email us"

[BakerST]

Thanks again Seamus - your replies always lead me towards working things out!!

So, I can now see that when I sign out our Square Register or Phone Apps and log back on, it asks me which Location I want to log into. I get that because the system obviously needs to know where to assign sales etc.

However, it would be great to be able to see Orders (as this is basically the part of the system to manage orders once they have already been purchased) from BOTH Locations, at the one POS (we use the Register in our bricks and mortar and App on our phones to check things out remotely during business hours.

Fulfillment for both Locations is managed from our one bricks and mortar premises. As the only reason Im really splitting into 2 websites is because Items in 1 Location is pick-up, the other Location is delivery.

If this cant be changed to allow the choice for Orders to select one, or other, or both (like the online Square dashboard does), then it would be great to set Fulfillment type at the Item Category level, rather than Location level.

Does that make sense? Thank you 🙂

[BakerST]

OK, I've still been changing and exploring settings and can now see that you can set Fulfillment Type at an Item level. So that fixes that.

My only outstanding issue is around order cut off times and delivery set times, like others have suggested too.

Im keen to see that you can apply a cut off time for the ordering of Items for PickUp. However I've like to have a different cutoff for Items ordered for Delivery.

And for my Deliveries I want to set a single time, (12:50pm) but allow the customer to select the day.