square recurring fail

[KokuaDiaper]

So we have a subriction service for or customers. The square recurring keeps failing and says

[HTTP/1.1 402 Payment Required] {“errors”:[{“category”:”PAYMENT_METHOD_ERROR”,”code”:”CARD_DECLINED”,”detail”:”Card declined.”}]} Order status changed from Pending payment to Failed.

 Now the strange thing is that I can go into the clients account and re enter their card info and start a new subscription and the card works just fine it doesnt show up as declined. This keeps happening its the 4th time this has happened to this customer. How and why?

[kellyj]

@KokuaDiaper

Thanks for this question. There may be something going on with that customers profile; our engineering department can look into further, especially if the card can be run when it’s not “saved on file.”

I'm creating a support case for you so that our team can reach out for a little more information on this customer and the specifics.

[thcfreefood]

Hi,

we are having same issue where normal payments worked for a customer but recurring failed. can someone look into this

[Alex_]

Hi @thcfreefood,

Stepping in to help out. Is this occurring with every customer? Also, are you seeing a similar error message like the one above?

Please let me know by replying in this thread. I'll keep an eye out for your response.

[RoseTherapy]

5 separate clients payment failed. WHY???!!!

[JJ_]

Hello @RoseTherapy, and welcome to the Seller Community

Typically declines at the beginning of the month can mean that the Cards may have expired. Declines mostly happen on the issuing banks' end. If your issue with declines persists, please reach out to our Support Team. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.