- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
After the last update our i pad screen is 1/2 black when logging on. To get it to work, we remove it from the stand, turn off the Ipad, turn it back on , place it in the stand, then it works, and logs on properly. Both of our locations are experiencing the same problem. Any Ideas
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Sorry for the problems you're experiencing @Jjj! Can you share what type of device you're using and which reader? We want to find a solution for you!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
I am having the same issue. I am using an iPad 4 with the latest operating system 10.3.3. My Square App is up to date. I just needed to push the start button, not actually restart it to get the full color screen.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hi @lspitznagel - Are you still having this problem or were you able to resolve it? We definitely don't want your screen showing up blank/black!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Yes, the problem continues. Restarting the tablet doesn't always work to fix the half black screen.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
If you haven't already, I would try deleting the app and then reinstalling it. Is the screen only turning black when you open Square POS or does it do this when you open other apps too?
If you want a faster resolution, you might try giving our CS team a call to get this figured out!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report