"instagram user name is invalid" ??

[pmoulder]

i've tried everything to link my Insta to my account and I continue to get "instagram user name is invalid".  i've used the full https link and also just the @My name handle.  I even changed my creator account to a professional account and it won't sync. Any other ideas?

[_Violet · Accepted solution]

Hey @pmoulder 👋 Sorry to hear that you're having some trouble connecting your Instagram account to Square. I'm happy to help, but I'll need some more detail to better understand the issue.

What exactly are you trying to connect to Instagram? Your Online Store or perhaps Square Appointments?

With this information, I'll be able to assist further. I'll keep an eye out for your response 👀