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I am trying to enter my staff and services but no matter what I do it just keeps saying "There was an error loading this section."
I tried another browser
Tried restarting my computer
Tried deleting my cache
Tried logging in and out
Tried deleting these sections and repopulating them
Tried moving them to home page
Nothing works and it is frustrating.
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Hello there @Moose4
This isn't the experience we want you to have, and I know how frustrating it can be for something not to work as expected. I see you have done several troubleshooting steps.
I'm going to ask a couple of questions to see if we can get to the bottom of this.
- What operating system and version are you using?
- Which Internet Browser and version you are using?
- Have you tried using a completely different device? (This could also be a mobile device)
- Have you tested with a different internet connection?
These answers along with a screenshot of the experience you are facing, will help me or other Community Moderators understand this and get this escalated to our product team for their visibility and assistance if necessary.
Community Moderator, Square
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Windows 11 version 23H2
Google chrome and Microsoft edge
Yes, I have tried an iPad using Safari
Yes, I have tried 3 different connections
Yes, I have tried on a mobile device
My main computer is a HP Envy x360 and I have a 2.10 GHz processor. I haven't had any issues like this before.
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Thank you for providing those details, @Moose4
Are you still experiencing issues?
If you are, I would recommend reaching out to our direct support team here: squ.re/contactsqsupport
Given that you've taken steps to troubleshoot this issue and we can say it wasn't caused by your browser or the device you are using, our team will be able to locate your account and guide you through additional troubleshooting steps.
Thank you ✨
Community Moderator, Square
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