loyalty discount

[Rockwell]

I have a loyalty reward set up to discount a single category for 20% up to $25.  However, when a reward is applied, the discount is only taken from the highest priced item in that category on the ticket.  In other words, if the customer has multiple items in the same category, they are not being discounted.  Help!? What is going on here?

[Goldneye]

HI, hopefully this Square Support page will help.

https://squareup.com/help/us/en/article/3955-create-and-manage-discounts