chip reader won't connect

[gypsysoapshack]

I have an RCA 10 Viking Pro android tablet that is supposed to be compatible with all your readers (except stand) but when I plug it in the app recognises it but says it cannot connect to it.

[VanKalkerFarms]

Have you tried these tips?  When I've had problems conneccting, it's been a charging issue.  There are certainly other options though.

https://squareup.com/help/us/en/article/5412-square-chip-card-reader-tips-and-troubleshooting

[ThierrLRC]

We often solve connection problem by clicking the "forget this reader" then starting from scratch as if it was really a different reader. Hope this helps, good luck.

Thierry

[RaptorPhoto]

I had been having a similar issue with mine after a phone update. Turns out, the phone now restricts the volume when something gets plugged into the headset jack, for hearing protection.  After connecting the reader, I have to press and hold the up volume button repeatedly to override this, and then the reader connects.

[Chad]

Thanks for that awesome tip @RaptorPhoto! 🙂

[Kplanet]

I'm using a Huawei Mate P20 Pro. I have developer options switched off but square won't connect. 

My phone is listed as compatible any ideas? 

[ashc]

Hey @Kplanet! Welcome to the Community.

I moved your post to an existing thread in the Community with some troubleshooting tips.

Check out @VanKalkerFarms best answer on page 1 to try those tips and let us know if that gets it going.