can't give log in access to my team member

[BilingualSLP]

I have tried a half dozen times to allow my team member access to Square. I've created her profile, her permission set, entered her correct email address. Then deactivated her account and reactivated her account. Nothing. She hasn't received any of the invitations despite it saying "invited".  I don't know what to do.

[Valentina]

Oh no, @BilingualSLP!
 

Sorry to hear that you're back in the Community because you've run into trouble. This could be related to your employee's email account itself, but I can't be sure from here. If you haven't already, your best bet is to get in touch with us directly, so that a member of our team can dig into your account with you - I recommend a phone call for the quickest resolution. When you have a moment, please reach out directly by logging into your Square account and heading here.

[drironmom]

I have similar problems. Although my 5 team members once could get in, they were somehow kicked off, and only one has been able to get back in. 

Most annoying and how in hell do you reach a human from square to fix this?

[BernadetteA]

Hi @drironmom, Welcome to the Seller Community 👋

Thanks for reaching out. I am sorry to hear your team members are having trouble logging in. I think this type of issue is best handled with one on one support. 

To reach the team, make sure you are logged into your account, then click this support link. 

Please let me know if you have trouble getting through to the team. We appreciate you being a part of the Seller Community!