Why won't my magstripe reader work with my device?

[macbrienjr]

[The title of this thread has been edited from the original: LG tribute headphone jack won't let square use card reader]

I can't get the square reader to properly read cards hooked up on my phone. It does work on other phones.

I have the simple magstrip reader that plugs into the audio jack.

My sister has a galaxy s10 and it works.

My phone is an LG tribute empire and it doesn't work. If I enter in an amount then swipe it does not work. Even though I gave square the permission to use the jack my phone still thinks I plugged in real headphones and is listening to music. I think my phone is overtaking the permission and thinks I'm listening to music.

Any Ideas on how to fix it?

[Sundaydraw]

My card would not let me swipe the cards at my last sakes event do I was entering everything manually, then I got hit with higher fees for doing that!  What’s up with that?

[JustinC]

Sounds like your device and reader can use some troubleshooting. Check out the troubleshooting link Isabelle posted in her best answer. 

@Sundaydraw