Why is my client receiving invoice reminders for an invoice that they have already paid?

[keeneddy]

The title of this thread has been edited from the original: invoice paid 

Why is my client receiving invoice reminders for an invoice that they have already paid?

[Helen]

Hi @keeneddy, thanks for reporting this, your client shouldn't continue to receive reminders after an invoice has been paid.

Have you checked that two invoices weren't inadvertently created for the same customer? To do this: sign in to your online Dashboard click Invoices > enter your customer's name to the the search box or use the filters to view Outstanding Invoices. If there is a duplicate you can cancel the invoice.

If there isn't please call our CS team so we can investigate.

[PicMe]

My client keeps getting a reminder invoice after they have paid in full. what is the problem?Invoice

[ashc]

Hi @PicMe! Welcome to the Community.

I moved your post to an existing thread in the Community on the same topic. 

See @Helen's post above for more details.