Why did my item images disappear from Android tablets only??

[RiversideGreekF]

@Sean I have never had this problem until yesterday. I always load the pictures via computer, but trying to save time yesterday, I added a couple directly in the app and now ALL item images on my Android tablets fail to load! I can see and change them on the computer and iPhone with out a problem. I deleted the ones I created on the iPhone and added back via computer but still fail to load any images on android tablets. Two different brands with latest OS and Square app updates. Help!! Our festival is on Saturday and we need tablets working!!

[Tom]

So sorry to hear about this, @RiversideGreekF. That shouldn't be happening.🤔

If you haven't had the chance already, please give these additional troubleshooting tips a run-through as they usually resolve these kinds of issues right away: Square Point of Sale App Troubleshooting.

If those don't clear this up, please let our Customer Success Team know and provide the exact make, model, and operating system your Android tablets are running. They'll be able to take a deeper dive with that information. Hope this helps get you in the right direction!