Why am I receiving the error: you need to verify your identity to continue processing payments?

[Boutiquebybex]

This message pops up and every time I click "verify now" it sends me back to the same statement. I cannot mark any of my purchased items from my website as shipped. I am frustrated. Please help!

[isabelle]

Hey @Boutiquebybex-

I understand your frustration here. Where are you seeing this message? Can you send a screenshot? 

Let me know!