When clients "reply" to appointment reminders they go to an old email address...

[josephonesta]

When I first signed up for square, I used a different email address.  I changed it to a new one but when clients get notifications about appointments, they sometimes reply directly to the email and the email goes to the dissused and unmonitored email address.  How do I change this or how do I disable email replies to notifications?

[Valentina]

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble @josephonesta.
 

It sounds like you may have set up email forwarding on one of your email accounts. I recommend looking into the email forwarding settings on both of your email accounts, the old and new. Since we are unable to take a dive into your account from this public platform, we recommend reaching out directly if that doesn't get you where you need to be.

If you give us a call and ask to speak with the Appointments team, our Customer Success team will be able to connect you directly with an Appointments specialist. They'll be able to dig more deeply with you and resolve this with you - feel free to reach out by email if you don't have time to call tonight!

[TechSpecific]

@josephonesta - It would be helpful to hear about the results of your investigation. I have been trying to address a similar issue, but despite sending emails, making phone calls, and even receiving a non-responsive email, I have been directed to this forum. So, I am making noise about the issue here in the hopes that someone will take notice and address it properly.