x

When adding items to register, all items disappear from register except one, after pressing DONE

12

5,959 Views
Message 1 of 4
Report
3 REPLIES 3

Gary, I had the same problem all weekend.  However, today I cannot even get the 'Item' window to open so I can try to add anything.

5,950 Views
Message 2 of 4
Report

We must be the only users having this problem, and now my existing register on a separate tablet will not let me add any additional items, they disappear also.  Sounds like a software glitch to me.  Both are android OS.

5,944 Views
Message 3 of 4
Report
Admin

Hi @GaryGoss and @HBenham, thanks for flagging this and sorry to hear about the trouble. That should not be happening. 😕

 

If you haven't already, please give these tips a try as they usually resolve any kind of app or device issue right away. You can also contact our Support Team directly, and we'll be happy to have a closer look at your account.

 

Hope this helps clear things up!

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center
5,942 Views
Message 4 of 4
Report