Unable to access online store - 404 Error

[ASPettus]

I can no longer access my online store from the Dashboard and I can't email or contact support.  My online store was already set up under the new online store with Weebly.  Every time I click online store from my dashboard, it gives me a 404 error. 

[Joe · Accepted solution]

Hi there, @ASPettus - so sorry for the trouble here. This definitely sounds frustrating. We appreciate you flagging it over to us.

While we can't get a hands-on view into your site from the Community, it may be worth it to try these Dashboard Troubleshooting steps. Most of these steps are software related, so they should be able to assist with the error message you are getting on your Online Store.

Keep me updated on whether or not that works! I want to make sure this gets resolved quickly for you.

[MJSCollaborates]

I'm having difficulty finding the live chat to get immediate assistance since the switch over to Square. Hopefully someone can help: My website is showing the 404 message. I am missing out on potential clients. This is the second time this has happened. I have never had any problems with Weebly until lately. Please contact me as soon as possible. My website is mjsvirtualservices.com. Thank you.

[Joe]

Hi there, @MJSCollaborates - thanks for reaching out to us here on the Seller Community! We are happy to have you join us here. Always exciting to see new members join - welcome!

So sorry to hear about the trouble with both your Online Store, as well as the difficulty accessing the Support chat. We are here to help!

First things first, the Support Chat access can be found in the Support tab on the Point of Sale app! If you're not using the POS app, you can access all of our Support Team here.

In regards to your website and the 404 error you are receiving, I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding this same error. Take a look at this Best Answer to find some troubleshooting steps for your site, it should be able to get you back in business.

Please let me know where you land after troubleshooting! I want to make sure this gets solved for you.

[helldslayer84]

Trying to get my free  card reader and it won't let me check out 

[Arie]

Hey @helldslayer84,

Thanks for writing in and sorry to hear you're having trouble ordering your reader. We recommend using a supported browser, such as Google Chrome, when going through the order process. Make sure you're signed in to your account, then: 

1. Go to http://squ.re/readerrequest
2. Select "Send me a reader"
3. Select Connectivity
4. Complete checkout process!

If that doesn't work, please get in touch with our CS team for further assistance 🙂 

PS. I noticed it's your first post, welcome to our community 👋 

[Thetanbar]

I set up just about everything on my online store, but when I click a "Shop Now" button, it links me to a 404 error page.

Can anyone please help me with this issue?

Thank you!

[nika]

Hey there @Thetanbar. Sorry to hear you're getting that error!

Take a peek at @Joe's suggestions here and see if that helps. If not, please come back and let us know!

[alyssaissofine]

I am having maybe a similar issue? I sent out a marketing campaign last night, and received emails this morning from customers that all the product links are fowarding to a 404 page. I confirmed that my website is functioning properly, and also that the items are available on the website. For some reason, all the links are broken, so my marketing email is somewhat worthless. What happened?

[Joe]

Hi there, @alyssaissofine - thanks for reaching out! So sorry to hear about the confusion here. 

This is something that is a bit difficult for us to troubleshoot without getting direct visibility on. Would you mind flagging this over to our Support Team when you get a chance? They can take a deep dive into your Marketing details to insure everything is functioning correctly.

[RCPrintshop]

I am having the same issues. I updated my DNS entries on ClouDNS. It has been 3 days and I will get a 4O4 error when I try to access my site (www.rcprintshop.com). When I check my Square account I have this message that all is good? www.rcprintshot.com was successfully connected. It can take 24 hours for changes to appear across all browsers. Learn more

[Kassi_]

Hey there, @RCPrintshop - 

Welcome to the Community and sorry to hear about the issues you're having with the 404 error you're seeing. 

I want to get your the best support possible, so can you reach out to our CS Team directly. They will be able to take a deeper look since it's been so long after you made those changes. 

Thank you. 

[mlmccoy]

My site is once again not visible to the public. This has been a year-long challenge, that never happened with Weebly until recently. I can see all of my content within the Weebly app, but get a 404 error message when I try to visit the site directly as a viewer. 

The app says the site is unpublished, and when I go to publish it, it says my custom domain is not available on the free plan (even though I last paid for the account in October). When I go to select a new plan in the app, it says "upgrade required - please contact your site administrator to access this feature." Since I am the site admin, I don't know what this means. 

This has all been incredibly frustrating. I am considering having to migrate my site to a different server, which I would hate to do. 

[Ria]

Hi @mlmccoy - Welcome to The Seller Community, it's always nice to see a new face 😊

That sounds frustrating.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨