Troubleshooting - Scanner not bringing up item in Square app

[geak]

I'm just getting started with Square. I uploaded my inventory via a CSV file. When I scan an item at the POS it adds a 0 to the front of the sku and tells me that it can't find the item. I went into the Square backend and added a variation to the item -- a second barcode attached to the item with a 0. I scanned the item again and it is able to find it. But I don't want to have to go into each item and add a variation SKU. That's too much work. Can someone help?

[Tom]

Hey @geak — thanks for flagging this and sorry to hear about trouble with getting set up.

That shouldn't be happening.🤔 Are you still encountering this issue? If so, these troubleshooting tips may resolve: Troubleshoot Your Bar Code Scanner

If that doesn't help, please get in touch with our Support Team directly and provide an example of an item where this is occurring — they'll be able to take a deeper dive into the issue.