Transaction payment showing as a "credit"

Gibbsgaryw · ‎05-30-2023

When I attempt to run the card, customer support for the card states the transaction is showing as an attempted "credit" instead of a payment. I checked the "is square up" site, and it states the processing problems from earlier today have been resolved, but I don't think that's 100% wholely accurate. Anyone else?

OSNYC · ‎05-31-2023

Unable to accept QR-based online payments. Items can still be added to cart and promo codes applied, but won't accept payment.

_Violet · ‎06-12-2023

Hi there, @Gibbsgaryw and @OSNYC 👋 Apologies for the delayed response here.

After taking a look at the date when you reached out about this issue, it sounds like you were impacted by the issue described here on our Status Page.

Are you currently experiencing any payment issues in your Online Stores?

Please do let me know. I'll keep an eye out for your reply! 👀

Violet
Community Moderator, Square
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