The credit card charges failed to show in the transfer area of the balance sheet page. How do I rem

[Tebeard53]

Having issues submitting charges to bank from weekend. Please advise.

[Laurie_ · Accepted solution]

Hi @Tebeard53, thanks for reaching out to let us know.

It's difficult for us to troubleshoot missing transfer cases via the Seller Community as we're required to access your Square account. As a general rule, all transfers should show under the Balance page in your account. 

You can select an individual transfer to view which transactions were included. Additionally, we encourage sellers to check their Transaction history as well to confirm payments were processed as card payments and not as cash or other tender types.

In order to resolve this quickly, please reach out to our Support Team directly so they can look into this further with you.

You can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport