Square Register not Showing Items

[ScreamTruck]

Hello, I am having strange problem that I cannot solve. I have created several items in my Square account that show up no problem in my Square POS app on Android. However, the items DO NOT show up in Square Register. Does anyone know why items would not be showing up in Square Register? All of the items are configured correctly.

[Joe]

Hi there, @ScreamTruck 👋 Thanks for reaching out here on the Seller Community! Happy to have you join us. Welcome!

This is an interesting one, indeed! Is it possible that you may have created a second location for your business? If so, items created on a separate location default to being location specific as opposed to both locations.

Also - I realize that this may be a simple troubleshooting step, but I would also recommend signing out of your Register and signing back in. Sometimes this can trigger a manual refresh of your items to make sure everything is reflecting true.

Keep me updated! Let me know if any of those steps solved the issue for you. I will keep an eye out for your response!

[ScreamTruck]

Thanks for the response. I got on the phone with support and figured it out. There was a software update required that fixed the issue. Have a great day!

[Joe]

Excellent! This is great to here, @ScreamTruck! Thanks so much for letting us know.

Cheers! 📈😇