Square Register Tip Screen before transaction completed

[arghthor]

Yesterday, I noticed that it appears the transaction is not completed until the customer addresses the tip screen. Previously, the transaction would display as approved before the tip screen would be displayed to the customer. After they address this screen, the transaction is showing as approved. But what happens if the transaction is declined. Would we not see know that until the tip screen is addressed. Often times the customer leaves after tapping the Register and doesn't address the tip screen. If they don't address the tip screen and leave and then the employee skips the screen, could the transaction wind up declined? 

[RobynR]

Hello @arghthor,

If you decide not to show a separate Tipping Screen, the tipping options will be presented on the signature screen. It's crucial for the buyer to complete the process by selecting a tipping option and applying their signature to finalize the payment. I would recommend advising sellers to go through the entire checkout process without skipping.

On the other hand, if you choose to display a Separate Tipping Screen, customers can select a tip after the payment has been processed.

For more details on accepting tips with Square, you can refer to the information provided here.

Please let me know if you have any other questions.

[arghthor]

Hello, the issue we were experiencing reverted to the previous experience but is back today. 

We do not have signature requirement turned on. 

So customers are presented the tipping screen and when they choose a tip amount or skip that screen, it appears the transaction is then processed and completed. Previously, the transaction would be processed and then the tip screen would appear. When that screen would be addressed, I assume the tip would be processed as a separate call to the credit card processor. 

What I want to confirm is that the transaction is not completed when the tip screen is displayed. And only when it is addressed by the customer or the employee skipping the tipping screen is the transaction processed. So it could come back as declined at this point? 

If true, what I would like to know is why was this fundamental change just slipped in with no announcement.

[GrandBazaar]

Tipping screen before the payment is available with Clover.

It is very crucial to be able to collect tips before the payment so that way customers wont be walking away. They will have to consider about leaving a tip or not. US is a country based on surviving tips for many major industries such as food and restaurant.

Square should consider adding a feature that tip screen should be available to display before the payment.

Square also should consider increasing the font sizes and adding 4 different tip options not only 3 on that tip screen.

Clover has such tip screen feature displays before the payment screen and has 4 tip options for customers to pick with much bigger fonts to see easily.

As business owners we deeply care about that detail and most of the time by just able to collect more tips covers the $15 monthly fee of Clover many many times over. Collecting tips with square is always lower than Clover.

I love the interface on Square and how they dont push businesses for purchasing their services and no 3rd part vendors. But this tipping screen features is a must have otherwise its just soon we have to move on to Clover so we can collect better tips and increase the revenue.

[Conan911]

It seems like what you're experiencing is a change in the workflow of the Square Register, where the tip screen must be addressed before the transaction is fully processed. If the transaction isn’t completed until after the tip screen is skipped or completed, there is a risk that the transaction could be declined afterward. This could create an issue if the customer has already left, assuming the transaction was approved.

If an employee skips the tip screen after the customer leaves, and if the payment method is then declined, you might not realize it until later, which could lead to complications. To avoid this, it's important to train your staff to ensure the transaction is fully approved before allowing the customer to leave.

For those looking for more customizable and detailed insights into optimizing tip screens and other transaction-related workflows, you might find Tiptech helpful. It provides resources and tools to enhance tip screen functionality and improve the overall transaction experience.