Square Dashboard won't load

[gtm]

Every single time we log in, our Square dashboard never fully loads...this has been happening for months. It's the left-side navigation bar that never loads, and the grey bars near the top of the page change hue continuously, as though something is loading but it never does. We wait 20+ minutes and the dashboard never finishes loading (meanwhile, other webpages are loading fully, quickly, correctly).

Yup, cleared cache/history, used different browsers, computers/devices, internet connections, incognito windows, etc. We run multiple businesses and all of their Square accounts are like this. The only solution we've found is to continually refresh the screen in order to finally (and seemingly randomly after a very, very long time) get the full dashboard to load, so we can click on things like "reports" or "online" or "transactions." 

Based on our time-consuming experiences with Square Support, we're pretty sure nobody at Square will believe this is happening, let alone offer any functional solutions. 

Anybody out there experiencing the same issues? Any solutions you've found?

[nealjennings]

FWIW, I'm having the exact same problem, and it's been going on for months as well, on multiple browsers and across multiple accounts. I've attached a screenshot (I've blacked out the numbers), this is the entire dashboard screen that I get when I log in. I want to access reports, or send an invoice, but the menus are completely absent, so I can't. (And yes, like other users here, I've clear cache, tried different browsers, refreshed, etc.). 

[Breffni]

Thanks for letting us know @nealjennings - sorry to hear that you're having some trouble too. 

Can you let me know the following information so that I can investigate further: 

- Browsers and browser versions you experienced this on 

- Device model(s)

- Internet provider 

I'll keep an eye out for your reply! 

[gtm]

@Breffni Since multiple users have already explained that this issue persists across multiple browsers, versions, devices, internet providers, etc., it would save us all a lot of time if you could just tell us which browsers and devices and internet connections Square does NOT work on. 

Or if it's Square's position that Square does work on most browsers, devices, internet connections, etc., then a more helpful reply would include explanations as to why this issue is happening and suggestions/solutions for improving or fixing it. 

Thanks!