Square Appointments Online Booking: Why is my map location wrong?

[amberdavis324]

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

[#2]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[#3]

I'm sorry to hear that your map location still isn't correct @JoaquinJonathan! I've asked our Appointments team to investigate this for you - they'll email you as soon as possible. 

Our engineering team did recently fix the issue that was causing some maps to display an incorrect location. If anyone else is still experiencing this issue go ahead and give us a call so an Appoitments specialist can check and update your map.

[ashc · Accepted solution]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[Valentina · Accepted solution]

Oh no, @wendywendymax and @G33KX!

Welcome to the Seller Community + sorry to see that you're both here because you've run into trouble.
 

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Appointments team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

[Helen]

@Dim4rie I escalated this to our Appointments specialist this morning - you should be all set now! 

[Helen]

Great! 😀

[Kaibrows]

@Helen 

Hi I have the same issue too. Could you please help me fix this? My clients are confused where I'm located.

https://squareup.com/appointments/book/GKSJVDAAYFZ02

[Helen]

Sorry for the delay @Kaibrows - I just sent you a private message as we need to confirm the correct address! 

To view the message click the profile icon in the upper right > click Messages. I'll keep an eye out for your reply!

[Helen]

@1MajesticTouch Your map should show the correct location now - can you take a look? Let me know if you still need help! 

[1MajesticTouch]

Yes thank you... map now reflects correct location! 

[AlstonCarlisle]

@Helen 

Me too.  I am having the same problem.

My site is 

https://square.site/book/6QMKXWAHB6MVV/alston-carlisle-baltimore-md

[Helen]

👋 Hi @AlstonCarlisle, can you take a look now? The map on your booking site should be up to date.

Our Appointments engineering team is also looking into why this issue is happening in the first place. Thanks to everyone for flagging this! 

[bucketcook]

This is happening to me as well. Can you fix this problem on my site? I want the map to reflect the location of my salon, not where I live. My URL is https://square.site/book/1PFTT308HMNDX/new-york-ny

[Helen]

@bucketcook I've just asked our Appointments specialists to check your map — I'll reply here as soon as I've had confirmation that your map has been updated. 

[Helen]

Your map should show the correct location now @bucketcook - can you double check when you have a chance? 

[Bigskydiaguy]

@Helen I'm having the same issue. My address is typed in correct, but not showing up properly on the map. Can you help please?

[Helen]

Really sorry to hear it @Bigskydiaguy but yes we can help! An Appointments specialist will update your map as soon as they can - I'll post again here to let you know when yours has been updated. Thanks for your patience with this! 

[Helen]

👋 Hi again @Bigskydiaguy, your map is up to date!

Our engineering team is currently investigating this and working on a fix for everyone. I really appreciate your patience in the meantime!

[carawilburhair]

Hello! Any help with why my online booking square map location is wrong?

The address is correct, and maps correctly via google. The map being correct is very important to my business 🙂

Thanks!

[katieand]

Hi @carawilburhair - I moved your post over to this thread so we can keep track of this error better. Our team just manually adjusted your settings, so your map location should be correct now. Let us know if you need anything else!

[SouthBarbershop]

Hi! I'm having the same problem. Seems to be pretty common. Please let me know if you can assist. Thank you.

[puka]

Hey @SouthBarbershop - The team is working on yours now. It should be working correctly by end of day, but let us know if you continue to have issues.

[tmarcantel]

I'm having the same issue. Address is correct, but the map is wrong in both receipts and online scheduling. Can someone correct this for me? Thanks!

[Tom]

Hey @tmarcantel, sorry to hear you're running into this as well. I've given our Appointments Team a heads up and we'll circle back as soon as an update comes through. Appreciate your patience. 

[tmarcantel]

Thanks, Tom. I appreciate your help with this.