Signing in verification

[bbutler222]

I was forced to change my password or else... Since I changed it, I have had to verify I am not a robot every time I sign into my dashboard. The annoying part where you have to select the squares with the right images. Every time now I have to do that and it's frustrating. How can I stop that extra step? Thank you!!

[RobynR]

Hey @bbutler222,

Thank you for being a member of the Community.

At this time, there is no way to disable the CAPTCHA feature when logging in, as it is a security measure we have to protect our Sellers account.

Please let me know if I can assist you with anything else. 

[WineSneak]

How about listening to your customers. That's something you could do.

I am forced go through CAPTCHA 10 to 12 times a DAY! That is VERY annoying.

[JJ_ · Accepted solution]

Hello, @WineSneak Our team has received your feedback. CAPTCHA is no longer required to complete the login process.

Thank you for your patience.

[HuntCo]

We are having the same issue. How do we stop this? In addition to CAPTCHA we have to have a verification text code sent

[JJ_]

Hello, @HuntCo Welcome to the Seller Community!

I know what cumbersome CAPTCHA and 2-Step Verification can be (I work for Square hehe). Our team is well aware of this and has implemented a checkbox you can "tick" to avoid needing a new code for the next 90 days. This option should appear immediately after entering your username and password.

I know this isn't the solution that you're looking for but it will definitely help speed up your login process.

[MassagedByJobe]

I agree. I don't need the captcha every time i sign in. I also don't need to be logged out so often. once i sign into my schedule, i'd like it to remain on, live and ready to assist my patients. 

[bbutler222]

This can't be real. This was just changed for some reason other than to keep us safe. We weren't safe a week ago when we didn't have this "extra" step???? This is extremely annoying. I have a business to run, not waste time standing at my computer hoping I select the correct squares. Just like now when I went to sign in here I had to select the "motorcycle". So does that mean the square that holds the motorcyclists head? You would think not, but I was incorrect and a new set of squares came up for me to select the correct ones. There's got to be a better way!