Seller Community Notifications

[BrianaJo]

So I'm just now realizing that there's a lot more to the Square Seller Community than just the Seller Groups. And for some reason my push notifications don't work. I turned off email notifications because I was getting way too many emails for that even just for the couple small Groups that I was commenting in. But I left Push notifications on, but I don't get any notifications to my phone and now that I think about it, I don't think I ever did. Why is there a Push notification setting if mobile notifications aren't available? Or is there a Seller Community app? I don't see one when I search the Play Store, but that doesn't mean it's not nested inside of something. Is there a Square app setting I need to turn on for the Seller Community or something? I'm hoping there's a simple solution especially since I just found so many more forums to post in.

[maxpete]

Thanks for raising this issue @BrianaJo! We don't have a Community app, but good idea!

Tagging @AdamB who is our platform manager. He is away this upcoming week, but will have him look into it when he returns! Appreciate your patience with this. 

[AdamB]

Hi @BrianaJo! Thanks for posting about this.

Out of curiosity, have you started getting any within the last week? There was a related issue with notifications that our platform provider fixed and it's possible that could have resolved this.

[BrianaJo]

No, nothing has changed for me. I just have a reminder on my phone to come check up on things.

[Candlestore]

@BrianaJo ;

If you have it set to push notifications to you and your not getting notified of them, check your App settings on your phone.  I know on my phone if I tell Square to send me notifications but turn off the phones to notify me, I do not see anything from whatever app is notifing me.  I have done this when going to a meeting or something I do not wanna be disturbed during.  So Square maybe sending you the message but your phone is not sending the Icon or notifcation to you.  Similar to a Do Not Disturb on your cell phone.   Check there to see if that helps.  Most of my information and notifications about posts in this community are by Emails.

[BrianaJo]

Oooh! That's a good thought. I do sometimes change the notifications settings on my phone and then forget to tweak them or turn them back on. But I just checked and the Square POS app is all turned on. My Square Teams app was turned off, which was weird so I turned on that notification ability back on. But nope, nothing yet to explain the lack of push community notifications. 

[AdamB]

Are you using a mobile browser with the community, @Candlestore? Can I don't generally use push notifications with websites but the few I did I had to okay in individual browsers, like Chrome on my laptop and Safari on my iPhone. 

[Candlestore]

@AdamB ;

I do not use a Mobile browser to log into my dashboard or on my mobile devices Usually.  If I get a notification on an Ipad i may follow the link but I am not logged in.   When I signed up for Square, square has a setting asking for emails to be sent to email on file.  When a Refund, sale is made etc.  So when I get notifications from Square to my email, it does come through on both my phone and Email on a computer.  So if I turn off the notifications in my Android phone or have it on silent, Square sent the notification via email.  But me hidding them or having sound off I do not realize they came in.  Depending on my settings in the phone I may not even see my email Icon appear on the phone that a Square notification came in.   

I am more so stating to the OP that if notifications are off on a phone they may not know Square sent the email, its happened to me.  Or maybe it got filtered to Spam or the Promotions account in Gmail.   I do not always get notified through my sell of New promotions.

My community notifications are sent to my email which I do get on a computer and on my phone.  When I read through my Seller Community Team email I read it mainly on the phone but can not follow the links to the community.  Then I get to a computer to respond or to check email and follow the links.

Hope this answers your question @AdamB .