Scheduling issue with Time SCROLLING

[Thoang]

Been using square for almost 3 years and suddenly encountering very annoying issue. When I check a client out, then go to “BOOK NEXT”,  select new date...then scroll to edit the new time...the SCROLL keeps changing every time I stop at my desired time. So basically if the current time is 3:00 and client wants next appt to be at 3:30....I would scroll the minutes to “30” and then stop BUT then the scroll will automatically move to a random number like “48” mins and then I would have to scroll the 48 back to “30”. This will repeat about 3-4 times scroll would stop at random times before it stays still at 3:30. I have called Square for help, deleted and reinstalled app couple times, rebooted phone, update phone etc. nothing helps. I have a screen recording if anyone needs to see it. TIA

[Kassi_]

Welcome to the Community, @Thoang - 

So sorry for the trouble you're having with the time on appointments. Whenever you reached out to our CS Team, did they take any information to file a ticket for the issue you're seeing? 

I will keep an eye out for your reply👀. 

[Thoang]

No they did not and it’s still not working. 

[ashc]

@Thoang Please reach out to our direct CS team and request a ticket be filed for this issue.

You can call us by requesting your customer code on our Contact Page. You can also ask to be transferred to an Appointments specialist directly.