Repeat Payment Errors

[cornettfarmfres]

We are very busy at our grand opening today  The square register keeps giving a Payment Error (Transaction Failed) and Prompts customer to reinsert card.  We keep having to restart the register.  The internet seems to be working fine, what else could it be?

[ashc]

Hey @cornettfarmfres,

Sorry for the trouble you were having at the grand opening. That sounds frustrating.

The only thing I could think of is that the internet was going out since the internet is required for it to read the chipped cards.

In the future- if you're ever needing help troubleshooting immediately I would reach out to our direct CS team here.

You can request your customer code to give us a call so we can help you in real time. The Seller Community is typically for seller-to-seller conversation.