Products not Available for customers

[nickson]

Everything looks right on my side, Products are marked as available. They are all in stock through Printful yet my clients tell me when they try to purchase every single item comes up as Null not available?

[RobynR]

Hey @nickson,

Welcome to the Community. I'd be happy to assist!

Are your customers encountering this issue when trying to purchase directly from your Square site or through Printful? If you can provide any screenshots, the URL and specify 1-2 products that are showing as "Null" or "Unavailable," I’ll take a closer look. 

Looking forward to your response so we can get this resolved for you!

[nickson]

every single item on my site, theres roughly 30 or so items for sale. when they try to order off square.

[RobynR · Accepted solution]

@nicksonThank you for the screenshots!

If items are displaying as "Unavailable" or not appearing on your Square Online site, this can be due to several factors, such as items not being correctly assigned to your website or missing required details.

I recommend reviewing this Support article on troubleshooting items not visible on your Square Online site. Please follow the steps in order, but keep in mind that the most common issue is usually Step 3: Item stock not listed or tracked.

I hope this helps. Let me know if you need further assistance!