Payment Link

[BlueRose21]

The latest payment link I've sent comes up with this error message - never happened before:

This site can't provide a secure connection

checkout.square.site sent an invalid response

[k_atie]

Thanks for the screenshots @Ki_AH. I've passed them to our team.

As for the login for the community, do you have multiple locations set up? Sometimes if you log out and select a second location, it will ask you to create a new username or a new community account. If that is the case, its best to just log out and log back in again, and selecting the correct location. 

[CTMaggie]

I also have the same problem!!

[BlueRose21]

I agree that this isn't a solution because it's the customers that can't access the link, not just me. I sent it to two different people and both got the same error message. They were both using phones to access the Internet and have previously had no issue with payments that I've sent.

[Breffni]

Hi @CTMaggie - thanks for your comment and sorry to hear that you ran into this too. 

Our team are actively looking into it - can you share your link here? Can you confirm if Virgin is your network provider? 

If you could also attach a screenshot of the error you are getting when you are opening the link, thank you. 

[CTMaggie]

Hi Allegra

i am with Virgin as well. 

https://square.link/u/HCOMmrh8

[Breffni]

Thank you @CTMaggie - I'm also with Virgin but the link worked for me on my laptop and phone. 

Nonetheless, hopefully, our engineers will be able to provide an insight here soon, we'll let you know as soon as we know more 

[CTMaggie]

I find it so strange that you were able to open it..

[Breffni]

Can you try to open it on another device or browser and also clear the cache and cookies @CTMaggie? 

It seems to be an intermittent issue.

This is how it looks for me currently: 

 

[CTMaggie]

 

[ekowo]

Hello All, Just like to add my voice to this. I am also having issues with my payment link. It was working ok and have had customers use it but today, I've had customers report the link no longer working. I have checked and can see the same issue as others are reporting on here. Below is my payment link

https://checkout.square.site/merchant/ML8GMHZTAR188/checkout/TXIWXK2ET2OTFBJ5CXBQGGYU

Please help asap as this is affecting sales for my event.

Thank you.

[k_atie]

Thanks for letting me know @ekowo. I've added it to the case for our team to look at. I will update this thread once I know more. 

[CTMaggie]

 I ended up having to sent a pmt request through Zettle!