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Options dropdown doesn't show options

I have added items to my library in Square. Some have variations/options, some do not. Regardless of how it is setup, when I go to the product page, the Options dropdown doesn't show the options and the button says Product Not Available.  I have checked the following:

  • The product is visible
  • The product has inventory
  • The product has options
  • We have a bank account associated with the Square Account. 
  • Product has a location for pickup

Can someone point me in the right direction? The URL is https://barnstead-farm-store.square.site/product/maple-syrup

 

Screen Shot 2021-03-28 at 9.22.36 AM.pngScreen Shot 2021-03-28 at 9.22.57 AM.png

Screen Shot 2021-03-28 at 9.16.28 AM.png

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Alumni

Thanks for the screenshots @BACFM - looping in our Square Online Team for assistance. I'll be back once I get a response. 

Justin
Community Moderator, Square
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I am having this problem too—is there a solution?

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Alumni

This sounds like a good question for our phone team, @TheRidge_Church 

 

They can take a look at your account with you to help a shine light here by looking at your settings and items with you. Since we don't have the ability to discuss account-specific details with you openly here in the Seller Community, please reach out by phone or email when you have a moment by logging into your Square account and heading here

 

P.S. Welcome to the Seller Community 👋

Valentina
Community Moderator, Square
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same issue have you found a solution ???

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