Online store item count won't update

[serafaery]

My online store has a new glitch where where the item number will not update. I go to Store Editor, Edit Item, and change the number, hit "Save" and it resets to the same number.  This is a problem because I have items showing as Out of Stock that I have restocked and need to show as available. This has been going on for 3 days. I have tried Chrome and Edge browsers. 

[AshleyK]

Hey! I'm really sorry to hear the frustration regarding your online store, and thank you for trying on multiple browsers already. 

With the new Weebly integration, this issue you're describing can be addressed if you adjust your stock on the Items side of your Dashboard instead of in Store Editor. The other workaround will be to move your store over to our Weebly integrated Online Store, which will give you more customization and control over your inventory. Get started on Online Store in your Dashboard and select "Preview your New Store."

[Blushbakeshop]

Hi there! I am having the same frustrating issue of inventory not updating, items magically putting themselves back online after we have removed them or items we DO have going missing. We are already using the weebly integrated online store so not sure of any other work arounds.

[Joe]

Hi there, @Blushbakeshop 👋Thanks for reaching out here on this thread and bringing forth your question! Happy to have you join us here on the Seller Community.

If you've walked through the troubleshooting that Ashley suggests above, yet are still experiencing issues with your inventory count, we would recommend reaching out to our Support Team directly. They can take a deeper dive with you to make sure this issue doesn't continue.