x

Note Entry at Quick Order does not appear on receipt

When I have used Square in the past year and use the Quick Entry option, I enter the dollar amount, and then can enter a "Note" that allowed me to describe what is purchased and what invoice number is being paid.  After entering the card information and hitting "Charge"  I would print a receipt on my printer.  When the receipt printed, whatever my "Note" entry was appeared on the "Custom Amount"  section of the receipt.  Now all of a sudden it does not, and I need to physically write on the receipt the invoice number being paid.  What changed?  One clue might be that the Quick Entry now includes a box for tax and tip, which it didn't before.  How can I get the printed receipt to include the information I put in the "Note" section of the Quick Entry data? 

552 Views
Message 1 of 2
Report
1 REPLY 1
Admin

Hey @Ciegaco how are you taking these payments and on what device? I can verify that the notes will print on a receipt for androids and digital receipts. I want to check and make sure you aren't using a different device. 

AshleyK
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
487 Views
Message 2 of 2
Report