Menu items from Square are not importing into the Item Library.

[hogwoodcb007]

Menu items from Square are not importing into the online store Item Library.  

In the bottom right corner it says 'we are syncing your item catalog' but nothing happens.  

[Kassi_]

Hey @hogwoodcb007 - 

A couple of questions to help me get to the bottom of this: 

1. How long has the syncing issue been going on? 

2. What kind of internet browser are you using? 

I will keep an eye out for your reply. 

[hogwoodcb007]

I have been trying to sync for 5 days.  I use Safari and Opera.   

[JustinC]

Justin chiming in here 👋 Can you switch to Google Chrome? It's the most compatible with our sites. Sometimes, Sellers have issues importing using Safari. 

@hogwoodcb007

[hogwoodcb007]

I just tried Chrome and nothing imported.  

[JustinC · Accepted solution]

Okay. Thanks for trying @hogwoodcb007. Your issue might be account specific so it's best if you reach out to our CS Team so they can lend a hand. 

[BDaulton]

It only lets me import 3 items from the spreadsheet. It has been going on for 2 days. I am using Chrome

[JJ_]

Hello @BDaulton 

If this issue persists, your best bet will be to reach out to our support team so they can point you in the right direction or escalate this issue if necessary. Please call us at 855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday. If you call outside of these hours, you will need to enter your Customer Code to validate your account.

[SkipGSav]

Was this issue ever resolved. I am having what appears to be the same issue. I have added over 30 items in Square. The items show up in the Online Order page in site design, but nothing show up in the Featured Items page on my main page. I get this...

Obviously, something is not right here. Any help appreciated.

[ashc]

Hi @SkipGSav,

Have you reached out to our direct CS team yet as @JustinC mentioned above?

It may be best to contact them as we can't see into your account from here to see what could be missing.