Marketing Subscriber: Email

[BOSP]

I just added an Email Subscription section on my website. I don’t wish to aggravate my customers with an Email Subscription Pop-Up, so I chose adding a section. (I do NOT care for pop-ups when I’m shopping online.) 

A handful of customers have signed up. Somehow I found them. These subscribers don’t show up in their own subscribed list. They are lumped in with Online Sales and POS Customers on the All Customer list. Sometimes the subscriber is already on the All Customer list because of a previous purchase. Now you have the customer/subscriber on your list as two or three entries.

I had to create a sublist from the All Customer list—that I knew were the recent subscribers—and name the group. I sent out a few successful email campaigns to that group.

On a recent email campaign to that group, one of my best customers (an online sales and POS and subscribed customer) said she never received her email. I can’t delete her and have her subscribe again, she’s an existing customer with a purchase history.

With Square’s help, we found that she had somehow been unsubscribed by Square. They said they were working on fixing it. They recommended merging her entries, which I did. Nothing has changed, she remains unsubscribed.

Help! (Insert image of someone pulling their hair out. Oh, and with their eyes bugged out too.)

[Valentina]

Hi there, @BOSP ✨

Firstly, welcome back to the Seller Community + sorry to hear that you're here because you've run into trouble. 

It sounds like you've already been approaching this the correct way, which is by getting in touch with our team directly. A member of our Customer Directory team can dig in with you, which we're not able to do as well from this public platform. They will be able to take a deep dive into your account with you, and help you make adjustments in real-time if you give us a phone call. In the meantime, I hope other sellers have some advice for you here!

When you have a moment, please reach back out by logging into your Square account and heading here.