frondere
12-01-2021
09:11 PM
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Issue Syncing
Hi lovely community!
For some reason my square and square online has stopped syncing. Any items I'm adding to square aren't showing in online. It used to. When I select 'Add New Item from Inventory' its just blank.
any ideas please? I always sign out and all the syncing is switched on so a little perplexed.
Thanks!
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1 REPLY 1
tranguyen
12-02-2021
10:12 AM
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Sorry to hear you're running into this @frondere! I would like to take a further look into this. Before I do so, can you let me know:
- Are the items being created from the Square Point of Sale app or from the Square Dashboard?
- Are you selecting the option to Add New Item from Inventory on a browser or within the app?
- When was the last time items sync over to your Square Online site?
If this is happening on a browser, can you try the following troubleshooting steps as they usually help with these issues as well:
- Make sure your browser is up to date.
- Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
- Switch to a supported browser, such as Google Chrome.
Tra | she/her
Community Engagement Program Manager, Square
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Community Engagement Program Manager, Square
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