Invoices going to spam

[Jim415]

Invoices going to spam. My copies and my customers. My email address is from Comcast. At least one customer is using gmail. Noticed this problem Monday April 15, 2019. What’s up ?

[Helen]

@Jim415 We haven't heard of other reports of this issue recently, but I'm sorry to hear it's happening to you and your clients - that's odd. Can you ask your customers to whiteliste the address invoicing@messaging.squareup.com in their spam filters?

You and your customers could also try to contact your internet service provider (e.g. Comcast and Gmail) to ask if and why emails from Square/from invoicing@messaging.squareup.com are suddenly being marked as spam. If you've already contacted them reply here to let me know!

[Jim415]

Thanks for your help. I send invoices rarely, a few times a month at most. If I have any more issues, I will let you know. I may try to do a few test invoices when I have the time. This is more of a toy than a business. I rent my vacation home.

[Helen]

Thanks @Jim415! We'll be here to help if this issue continues.

Good luck with your spring/summer rentals!