Inventory switching to unavailable on its own

[Tbauguss]

We are having issues with our online inventory switching from available to unavailable for no reason. It’s happened more than once now. It’s not because all the inventory is sold. We can have several pieces of inventory available one day and the next it’s unavailable with inventory still in stock. Anyone else had this problem?

[Bluesjul]

Yes I even have screen shots of it. I have chatted with support and they think I am crazy. I am doing more invtory than selling. Plus also in your store since it doesn't show how many you have on had will let them order like 16 of something I have to refund money every time. 

I hate to say it but I am glad I am not alone in this. I thought I was the only one having issues. 

[Tbauguss]

Support said they would check in to it. We will have to find a different service if it’s not fixed. I have excused a lot of short comings from Square but I can’t excuse this. Big Commerce with PayPal processing looks to be about the same cost. 

[BernadetteA]

I'm sorry to hear you are having trouble with this, @Tbauguss

It looks like the rep is trying to get this escalated, and I suggest updating your support ticket with as many details as possible if you haven't done so already.

For example, make sure the team is aware of the exact item that is showing zero inventory. Otherwise, they may test a random item that is working properly, and assume the issue is resolved. 

We can also add updates to your ticket for you if you want to provide the details here. 

[Bluesjul]

So I have done that. I have gone weeks without doing any invtory. They do it from there end it stays about a week. But then I do it or add new I am running to this issue. I can not jsut stop selling I have to do inventory to keep my store up. If I don't I am refunding money. It's frustrating. I mean I can not do it for about 3 days but then I need to do it. I am refunding and doing more inventory then I am selling. I am beyond frustrated 😤. Tickets takes them weeks to try and fix it I don't have weeks. I have hours and days. The last time I did a ticket it took about 2 weeks I had to refund about $300 do to customers being able to order any amont they want. I hear it works great for the restaurants but there is huge glitches in the retail side. 

[BernadetteA]

I'm sorry you are also having an issue with this, @Bluesjul

Is it safe to say this is happening to you every time you add a new item from your end, or any time you manually update your inventory? How are you adding and managing inventory? i.e. through POS, the Square dashboard, or Weebly dashboard? 

Can you give us an example of an item that is currently showing this behavior? 

[Bluesjul]

@BernadetteA I have a ticket open on here about it. @DannyH has screen shots. And it's from the square dash board. It's not evey time I am adding new inventory it's happen its usally when I notice it. But now I am checking every three days and it always diffrent inventory or the person who helps says it's fixed then aweek later iam opening again I. The samd items or new ones. It's frustrating. 😤 

[BernadetteA]

I'm really sorry for the frustration. I'll try to touch base with @DannyH to see if we can figure out what's going on. 

[Bluesjul]

@Tbauguss I don't pay for it I use the free version. PayPal dosent offer this and it's frustrating. But I do what I got to do. 

[Tbauguss]

Our problem is that items changed from visible to unavailable. I found twenty items this time that had changed. One was our best selling item. When it happened before ,I thought maybe it was my mistake. But this time it was one of the our bestselling items. It sells constantly so it had to be visible. 

[BernadetteA]

Can you post a link to the item on your website, or update your ticket? I think that will help expedite the troubleshooting.

Sorry again that you are experiencing this inconsistency! I can definitely understand needing to have your most popular item showing as available when you have stock to sell. 

[Tbauguss]

This is one of them. I switched it back to available. 
https://www.sparklewilkes.com/product/Black-Capri-Leggings-Wilkesboro-Sparkle-Boutique/1566?cp=true&...

[Tbauguss]

Just found more items. One is the item: mountain peaks capris, in the category: Capri plus size(12-22)

[AshleyK]

@Tbauguss I'm really sorry to hear the frustration regarding your items. I would recommend reaching out to Weebly Support as nothing should be moved to unavailable without any action taken and I'm worried this is a bug. Engineering may need to take a look to help resolve this for you.  

The phone number for contacting Weebly is [Redacted]. 

[Bluesjul]

I found my issue was be use I Ewcid app attached my store. Make sure you don't ha e a thing attached thst is causing issues. Mines more than this am glad they got it figured out. 

[Tbauguss]

I’m glad you’re is fixed. We use Square for our website so I don’t think that would be the issue. 

[BungalowInc]

I'm having a very similar issue with square as well and been getting the same problem with customer service! They gave me case number probably 2 months ago and still saying they are "working on it" I have even made step by step video of the problem! My store issue is item SKUs will randomly not work and give us" SKU, not valid error" or items will completely be wiped out of the system on their own!  It's so frustrating!