I Can’t connect instagram to enable booking

[Chay1]

 

I had square connected to a old instagram that was disconnected and removed and now I have a new account and I’m trying to link it with my square but it fails and says I need to seek admin permission but not how, any help would be great. 

[Breffni]

Hi @Chay1 - thanks for the screenshot. 

Can you run though the following steps: 

1. Head your Square Online site editor
2. Choose Instagram feed.
3. Select the Connect Instagram button  

Do you see your old account linked there? There are some images here that may help - you might just need to remove the old account. 

Let me know what you find! 

[Chay1]

Hello, 

I have run through these steps a couple of times and when I select the connect to instagram option it automatically opens up my instagram app and then tells me it has failed. 
unfortunately the only information it gives it that it has failed and to try again later which I’ve been doing for over a week now. 

[Breffni]

Can you try this page @Chay1? Let me know if you can input the new account there. 

[BackToTheEarth]

Hi Im having the same issue as @Chay1 and the webpgae you linked is a 404 error. I know this is a year later but still have the same problem. Would appreciate some help

[Breffni]

Hi @BackToTheEarth - I'd be happy to help. 

Can you give me some details about your case?

We have some tips available online that may help in the meantime. 

I'll keep an eye out for your reply. 

[BackToTheEarth]

When I click "Connect to Instagram" it opens to a screen where I can log into one of my 2 accounts. My personal and my business account. Once I click login, it opens up a new tab with a black screen of Instagram and once I close the tab this error message pops up. I have tested this on my phone and other browsers too but same message pops up.

[Breffni]

Thanks @BackToTheEarth 

In this case, I'd recommend a few steps: 

- Try the process again on a different device or browser

- Ensure that your Instagram Business profile is set up correctly

- Reach out to Instagram Support to see if they can assist with this error message 

I hope this helps.