Fees show collected on gift card redemption

[Espressogirl]

I have noticed there seems to be fees collected on redemption of gift cards. When I go to my deposit schedule and toggle between collected & net total the amount reflects a fee collected even on the redemption of gift cards.

whats going on?

[Espressogirl]

I have noticed there seems to be fees collected on redemption of gift cards. When I go to my deposit schedule and toggle between collected & net total the amount reflects a fee collected even on the redemption of gift cards.

whats going on?

[puka]

Hey @Espressogirl - That's strange. Processing fees are only collected when gift cards are purchased, but no further fees are taken when they are redeemed. If you'd like for someone to take a closer look at your account for you, reach out to our Support team and they'll be able to help you further. Unfortunately, we're not able to discuss account details here for your privacy.