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Export Items Detail - Missing a partial refund

Not sure how this happened or why, but I exported Item Details for a 2 week pay period. There was one transaction the we did a partial refund for the same day. The transaction appears in the export, but not the refund. It was a small amount, so wasn't a big deal and we caught it, but this could be an issue in the future. Suggestions?

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Admin

Thanks for flagging this and sorry to hear about the trouble, @crystalimages.

 

I went to check for any other reports and everything should be working as expected with partial refunds and record-keeping. Are you still encountering this discrepancy? If so, please let our Customer Success Team know which payment is impacted by this issue. They'll be able to take a deeper dive into this for you and make sure everything gets resolved ASAP.

 

Hope this helps! Let us know if anything else comes up.

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center
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We had the same problem this past month. It was a partial refund. The item detail report omitted the refund. We have had this problem before.

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