Disabling Square Assistant?

[jessica_rose]

I have toggled the square assistant off everywhere possible, but it is still working. I never elected to use this, and I have had no luck getting it to stop.

Any suggestions? It's driving everyone crazy. 

[isabelle]

Hey @jessica_rose! 🌹 

Sorry to hear that. It sounds like you've followed these steps:

Navigate to the Settings tab of your Appointments Dashboard. Select Communications and turn off the Square Assistant toggle.

What Square Assistant features are you still seeing available? 

[mikkiv]

i am not the original poster but i do NOT want clients messaging me through the app.

i have a business line and don’t want or need communications in multiple places.

i have square assistant turned off yet i keep getting messages through the app and not my business line and it’s insanity.

[KateThompson]

I won hundred percent agree with you! This feature is driving me crazy! The last thing I need is one more place for customers to contact me, yet no matter how hard I try I cannot seem to disable this feature.

[mikkiv]

see my last post 😊

[KateThompson]

100% (ugh...talk to text fail!)

[mikkiv]

when i spoke with square support they said disabling square messaging is not a feature at this time…hopefully soon! 

i did just get an email about a developer Q&A…i asked for the ability to disable lol

[bhouston]

I have been having this issue ever since Assistant was put into effect.  Why put ANOTHER point of contact with the customer? We already are having to monitor/receive messages from every social media account, phone, fax, mail, smoke signal.. and now Square Assistant. This was implemented without the ability to disable.. why?!

[mikkiv]

see my last post on this thread 😊

[Sheflowers]

I, too, have asked for this feature to be disabled but told by Square CS that it couldn’t be. 100% of the time a customer has “replied to message the business” I cannot tell who they actually are (what in-house order they correspond to). It is hugely frustrating!

[mikkiv]

see my last post on this thread 😊

(it won't let me tag individuals that's why i solution bombed everyone 😂)

[brazwaxingco]

This is infuriating and will be the reason I leave Square. This is the absolute worst.

[Electrician]

Me too. This is just wrong.

[mikkiv]

see my last post on this thread 😊

[Arie]

Thank you for clarifying @Electrician - I'm sorry, at this time, Square messaging can't be turned off. I've merged this onto a thread where we're tracking this request 🙂

[Electrician]

Merge?  You deleted it.

[mikkiv]

see my last post on this thread 😊

[jessica_rose]

Still an issue and even worse…now the messages are going to my employees’ phones. This is a nightmare. 

[JJ_]

Hey @jessica_rose 

I am sorry to hear that this has become a problem for you.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here

[jessica_rose]

I have  I’m told my settings are correct and they don’t know why it’s happening 

[JJ_]

Hey there @jessica_rose

Just wanted to let you know that I have escalated this issue over to our team for their visibility. They should be contacting you soon to gather any additional details on the case.