Dining option not removing tax

[bcgopayment]

I've created a tax rule which is supposed to remove the sales tax when choosing the take-out option however nothing that I try actually ends up removing the sales tax no matter which dining option is chosen.

Currently running version 4.78.1 of the iOS app on an iPad attached to a Square stand and I've tried restarting the iPad after creating the tax rule.

Here are photos of my Dining Options page, my Tax Rules page, my Tax Information for the tax I'm trying to remove (which is applied to all items) and the iPad screen showing the tax still being applied.

I've read over: https://squareup.com/help/ca/en/article/5622? and https://squareup.com/help/us/en/article/5573

If there's anything else that would be useful, let me know. Thanks.

[Chad · Accepted solution]

Hello @bcgopayment, I'm sorry to hear about the trouble you've experienced! 

Have you signed out ot the Point of Sale app after making this change on your Square Dashboard? This will renew your session and apply the changes you made. 

If you're still having trouble after this let me know! I'll keep an eye out for your reply. 

[bcgopayment]

Hey Chad,

I added our device to our account using a device code and signed out and signed back in with that and it works now.

Thanks for the advice.

[puka]

Thanks for the update, @bcgopayment! Glad Chad's suggestion worked out for you.

Please let us know if you run into any other issues. In the meantime, I hope you have a great holiday season! 🎄