Customers saying there is no link to pay their invoices.

[NCKreations]

Hi!  I had 2 different customers today contact me that there is no link to pay their invoice.  Anyone have any thoughts?

[Tom]

Hi @NCKreations, thanks for flagging this and sorry to hear about the invoice trouble.🤔

Are your customers still encountering this issue? If so, can you suggest that they give these browser troubleshooting tips a quick run-through? If that doesn't do the trick, please let our Support Team know which web browser and email provider they're using, and which invoice is encountering the issue.

Hope this helps!

[NCKreations]

Hi! Thanks for replying.  I had to send the invoices a few times before they went through properly. Not sure what was going on but they were finally able to submit payment. 

Thanks!

[Tom]

Thanks for letting us know! That definitly shouldn't be happening but I'm glad you were able to complete the payment. 💯

If, by chance, it happens again — please feel free to take down the invoice information and get a screenshot of the missing button, then send it over to us directly. We'll definitly take a closer look. 👍🏻

[PJM123456789]

I sent my client an Invoice and they told me the link does not work.  It happened to two different people at the same Company.

Did I do something wrong?

[ashc]

Hey @PJM123456789! Welcome to the Community.

I moved your post to an existing thread where another seller was having the same issue.

I'd recommend trying @Tom's troubleshooting steps above. 

It sounds like it's just a browser issue on their end.