Customer reports multiple bank transactions for one invoice payment

[ShiningN1ght]

A recent customer has reported to me that when they paid a recent invoice with their MasterCard, that their bank has reported multiple debits and credits, with one more debit that credit. The invoice shows as paid, so I'm expecting a deposit Monday. This customer has never encountered this issue before.

[EJ_]

Hi @ShiningN1ght

That does sound a bit strange. I've never heard of this happening with invoices since the customer is entering the charges on their end.

Is it possible that they entered in the wrong info the first few times they attempted paying?

This sounds like pending charges that usually fall off within a few business days. If you're only seeing one transaction for this invoice, that's a good indicator that your customer is seeing pending charges applied by their bank to make sure the funds are available.