Customer paid a canceled invoice

[JazzCatMusic]

Some time ago I sent a customer an invoice. About a month after that, I updated the amount (and sent her a notification), and then after that I canceled it (and sent her a notification).

Just now, she apparently went all the way back in her email to find the original email from the first time I sent her the invoice, and paid it (for the original, un-updated amount). She tells me she saw the payment confirmed and the funds deducted from her Cash Card account, and I haven't seen any funds show up on my dashboard.

Is there a way to get the funds out of limbo and back to the customer? Is she just seeing a pending payment, and the charges will be canceled soon? She's contacting Cash support about it, but I figured I'd ask here in case they can't cancel the transaction from her end.

Thanks!

[Blosuc]

Did Square ever get back to you about this? This happened to us too

[ashc]

Hey @JazzCatMusic and @Blosuc,

This would be better to reach out to our direct CS team about since we can't see into account specifics to confirm if the invoice has been actually paid or not.

I don't want to suggest a refund unless if I'm not sure if the transaction is there or not. 

They'll be able to look into your Transactions with you and see if it was paid after it was cancelled or if the customer paid something else unrelated to Square. I would check under the Transactions tab to see if it was processed as well as your Transfers reporting to see if it's in there myself first.