Contactless and chip reader not pairing to i-Pad

[Astrid]

Hello - I am unable to pair my ipad and Contactless card reader, any thoughts and suggestions are welcome.

So far, I feel as though I have followed all the instructions that are out there on how to fix this problem.

I'd call CS, but they are closed over the weekend.  This is unfortunate, since its Small Biz Saturday 😞

- All batteries are fully charged

- On strong WIFI connection 

- Square is running on latest update

- i-Pad is on running on latest operating system 

- Have done a hard reset on Reader (multiple times)

- Clicked "Forget Reader"

- Turned Bluetooth on and off

- Shut down i-Pad (multiple times)

- i-Pad won't read Reader, therefore I can't pair it to Square (Before that it was not pairing to Square at all)

Yesterday it was working fine.

Any insights are welcome.

Thank. you!

Astrid 

[Helen]

Hi @Astrid, I'm so sorry to hear your reader wasn't connecting on Saturday! 😞

It sounds like you've been through a lot of the Contactless and Chip card reader troubleshooting steps, but I'm not sure if you tried to force shutdown your reader which might help/

To force shutdown your reader:

1. Charge reader for at least 20 minutes.
2. Press and hold the button on the reader for 20 seconds or after the 4 lights stop blinking red.
3. After 20 seconds, release the button and wait 10 seconds.
4. Press the button again to turn the reader on. You're looking for the reader lights to turn on.

If the lights don’t turn on, please repeat steps 1-4. 

I'd also recommend making sure you're followingthese steps to connect the reader to your iPad.

Phone support is available from 6am to 6pm PT Monday through Friday so don't hesitate to call (or request a callback) if the reader still won't connect.

[eojcam]

my ipad and iphone have both stopped connecting to contactless chip reader since i upgraded to ios 14.6.

anyone else having the same issue? if this is really the problem, why isn't Square acknowledging this?