Can't enter tips for Apple or Google pay in Square Online Store?

[FoxandLion]

[The title of this thread has been edited from the original: Apple pay remotely you cannot enter a tip or any notes]

Hi, I'm having a problem that when a customer orders remotely and pays with Apple Pay, then they aren't able to leave a tip or notes for the order.  Other payment types don't seem to have this issue.  Anyone run into this?

[MixtapeBushwick]

It has come to my attention that our customers can't tip if they're paying with Apple Pay. Only possible when entering in CC info. Is there a workaround for this?

Thanks.

[JustinC]

I'm afraid tipping with Apple Pay is not supported at this time. 😔  I'll let the Product Team know you're looking for this, though! 

@MixtapeBushwick 

[keyworth]

It is now almost August - is the Product Team having problems with this?

[ashc]

@keyworth If there's ever an update we'll be sure to update the thread! 

[keyworth]

I placed an order for personal use and instead of using Apple Pay I did the regular checkout. I was able to change the tip amount. But if I go straight to Apple Pay there is no option to do this

[sayra]

@keyworth I moved your question to this thread where another seller asked the same thing. Take a look at @JustinC best answer and other conversations regarding this.

[keyworth]

Thanks - he said he was letting Product Team know in April - it is now almost August??

[isabelle]

Hey @FoxandLion-

We were experiencing an issue on our end with Apple Pay and our new Online Store for individuals who signed up/set it up in the last 3 weeks or so. It has since stabilized. 

Are you using our Square Online Store? Have you signed up for it in the last three weeks? Let me know so I can look into this further. 

[FoxandLion]

Hi @isabelle 

I've been using the online Weebly store for awhile.  I do think it's new users in the last few weeks that have been using apple or google pay.  It still happened today, should I update the app?

[isabelle]

Hey @FoxandLion-

Hmm. Maybe I'm confused. Are you having trouble processing Apple Pay payments with the Square Online Store, or the Square app? 

Let me know!  

[FoxandLion]

I'm having trouble with people that are paying with Apple Pay and Google Pay on the online store.  They aren't able to enter tips or leave notes.

[isabelle · Accepted solution]

Hey @FoxandLion-

I checked-in with our Square Online Store specialist, @AdamB. I want to apologize for not reaching out to him earlier, I just hadn't heard of this issue before so I figured it may be browser issues.

He verified that as of right now, the Square Online Store does not support accepting tips from Apple or Google pay. It's something we're working on as a feature, but isn't available quite yet. I will post in this thread when I have an update on the status of tips with Apple and Google pay. Thanks for your patience, and again, apologies. 

[FoxandLion]

Thank you @isabelle and @AdamB .  It's also not letting them leave notes, such as when they want to pick up or if they don't want certain condiments etc.  

[Nicola]

Thank you for researching this! Our customers have been wanting to tip.😀

[Ginadiss14]

Due to the virus we are only offering take out orders of preordered meals once a week. It is so much more convenient to send people online order links from my phone and the square register Ap. However, many people tell me over and over again that they want to add a tip due to the situation. However, they are not able to. This is very frustrating as we are losing revenue that we could use at this time. Please, is there anything that can be done? I would rather use my phone at home, then go into the restaurant every day and send invoices from my TOAST POS device. Thank you!

[rhoagland]

This has really frustrating for our guests and baristas give the current restrictions and would be useful information to have when setting up online payments and should be included in the settings page and/or FAQ. Marking the issue as solved is also a bit misleading since it's a "work in progress." 

I don't use either pay option, myself, so I wouldn't have been aware of the issue if it weren't for some concerned customers. 

[LaCocinaPT]

This has been a problem way too long. We're turning off these payment methods due to  losing gratuity. 

[JJ_]

Hello @LaCocinaPT 👋

I will be passing this feedback over to our product team for visibility and clarity on why this is not available at this time. So far what I've gathered is that Apple is very limited on the checkout flow to be able to add elements. This is not my final answer and I will be getting back to you with more on this. 

Thank you for taking the time to express your concerns about this feature.

[garrisoncity]

Can anyone confirm if this is still an open issue? We've had many customers reporting the inability to tip using QR code ordering over the last several weeks -- is that still stuck in a feature request state?

[JustinC]

@Ginadiss14 - while there's not a way to tip using apple pay, you might be interested in setting up donation links to send to your customers. Set it up the same way you set up checkout links - there's an option to choose donation as the link type. 

Jump over to this thread to learn more.