Can someone tell me what Error code CD8 means?

[ShaleEnergy2018]

My square mini terminal is displaying Error Syncing and then Error Code CD8.  I can not get it to move past this screen. 

I have the option to try again-- I do and get the same message or to Configure Setting- I tried that and I get a balck screen with the square logo and then right back to the Error code screen.

[ryanwanner]

Hello @ShaleEnergy2018 !

Are you talking about the handheld terminal? It sounds like the terminal is in Connected Terminal mode and it's causing some problems. Usually you have to pair the terminal via a device code. If somehow the terminal got into connected mode before a device code was entered, I can see that causing the error you're seeing.

When you're able to get to the configure settings screen, sign out of the terminal. Try logging back in with your email and password and see if that clears things up. If that doesn't work, you'll have to do a factory reset. From the Terminal Troubleshooting help file:

If you’re unable to access the Terminal settings, hold down the power button for 10 seconds until you see a black screen with a count-down timer. Keep holding down the power button on that timer goes to 0 and the screen says you can release the power button.
Once the reset is complete, you’ll need to:
1. Go back through basic setup questions like your time zone.
2. Reconnect to the internet.
3. Sign back in with your email and password or device code.
4. Add accessories such as cash drawers, printers, scanners or scales. Learn more about connecting compatible hardware to Square Terminal.
5. Adjust any settings back to your preferences.

Hope this helps!