A random phone number is attatched to my receipts

[TBDStaffing]

Myself and my partner were running a test sale on the live square account.

When we had paid, and chosen to tip. It offered to text a receipt to a phone number neither of us recognized. I have come here to ask what setting effects this option and can it be redirected or disabled?

 

[Arie]

Hi @TBDStaffing,

I noticed it's your first post, welcome to our community 👋 

It looks like the wrong number has been linked to this card. Sometimes this happens because of a typo, or if someone used the card once to make a payment and sent themselves a text, for example, a family member. You can unlink this number from your card with our receipts lookup function. Head to https://squareup.com/receipts and enter the card number, date and amount of the purchase, which will bring up the digital receipt. From there, scroll down all the way to select "not my receipt".

Please let us know how you go!

[ryanwanner]

Hello @TBDStaffing !

Usually a phone number gets attached to a credit card somewhere within the Square merchant network. For example, if that card was used at another Square merchant and that number was entered for receipt or loyalty enrollment, it would show up as an option when that card was used in your establishment.

At least, that's usually the case. A lot of times I've seen employees of merchants enter their store's phone number on this screen because they don't know what number the system is asking for. This has definitely led to confusion later on down the road. I believe that's what happened here with you.

You can remove that number from your customer directory.

Dashboard -> Customers

search for "-3854" (no quotes). Find that number in your list and click on it. On the screen that pops up on the right side, click Edit on Personal Information and delete the number.

The next time that card is used, the terminal will show the Text Message option but with no number listed. The correct number can be entered then.

[Arie]

Thank you for this tip @ryanwanner - always coming through with expert advice! We appreciate you ❤️ 

[TBDStaffing]

Hey we didn't have that customer in our data base.

We were running our own business debit card and without prompting came up with this number the first time it was run. 

We checked the bank profile and the bank card said the correct phone number was attached. ie not the 3854 number.

And we had not previously run the card on any square terminals.

would you have any ideas? 

[_Violet]

Hi there, @TBDStaffing 👋Violet here, stepping in for @Arie - I can certainly provide some more information on how this can happen.

When a customer uses a payment card for the first time at a Square seller, they are asked at the point of sale to enter their phone number or email address if they want to receive a texted or emailed receipt. At this point, the phone number/email is attached to that credit card - and going forward - a receipt is automatically sent to that phone number/email when the credit card is used at any Square seller. (Note: The customer doesn't need to be in the Customer Directory to receive Digital Receipts.)

If an email address or phone number is entered incorrectly, the receipt may be sent to the wrong recipient. If the last four digits of the credit card at the bottom of the receipt do not match yours, your card was not charged, but your email address or phone number was entered for receipt delivery.

To unlink your email address, click Not your receipt? on the bottom of the receipt you received. If this is the first receipt you receive from Square, you’ll also see a Don’t Recognize This Charge? link at the top of the receipt. Both will unlink the email address or phone number from the payment card so that you won’t mistakenly receive receipts meant for someone else.

I hope this information is helpful but please do let me know if you have any additional questions 🙂