Why was my customer charged multiple times?

[MountainFreak]

My retail customer was charged 3 times for one trasaction.  She bought the item in the store on Saturday.  Her statement on Monday showed she had been charged 3 times.  On Monday morning one of the extra charges had been credited.  My trasaction and banking history shows only one charge.  How can I rectify this extra charge?  The money did not go to my account and isn't registering in my POS system.  

[Joe · Accepted solution]

Hi @MountainFreak 👋 Thanks for reaching out to us here on the Seller Community! Good to hear from you again.

Sorry for the confusion here. This kind of temporary authorization is something that we see often - especially with customers using debit cards. If an attempt at a transaction is unsuccessful, a temporary authorization will process on the customers statement but will not actually post to the account due to the transaction not going through.

While these authorizations tend to fall off of a statement in 24 to 48 hours, your customer can have them removed more quickly by reaching out to their card-issuing bank.